Test first. Then quote.
A slow phone is not always a broken one. This guide covers the checks you can do yourself, the point where a repairer is the right next step, and what a quote should contain.
Three checks that cost nothing.
Most 'my phone is finished' problems are storage, battery or an app. Check those first. A repairer cannot fix a phone that only needed 4 GB of space, and you should not pay for a repair that did not happen.
- Storage: if the phone is more than 90% full, clear photos, videos and unused apps before you blame the hardware.
- Battery: a battery that drains in hours and a phone that shuts down at 30% are different symptoms. Note which one you have.
- Heat and restart: a phone that restarts on its own may be an app or a failing battery. Safe mode, where your phone offers it, separates the two.
A fault needs evidence.
A cracked screen, a port that no longer charges, a phone that will not turn on after a fall, or a laptop that overheats under load are repair questions. Kurukoo can arrange a quote, but it will not diagnose a hardware fault from a chat message.
The triage asks what you see, what you have tried and what changed. Those answers go to the repairer with the request, so the quote is about the fault rather than a guess.
What it should say.
Ask for the old part back where it is safe to do so. A repair that replaces a screen should leave you able to see the screen it replaced. If the repairer will not show it, that is a reason to ask why.
- The fault the repairer believes they are fixing.
- The part or labour included, and what is not.
- The price, in the currency you will pay, before any work starts.
- What proof you will see: the old part, a test, a photo or a receipt.
- What happens if the repair does not fix the fault.