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Answers first. A person when you need one.

The questions people ask most, plus the pages that explain the rules. If you would rather ask, the chat is open.

A tailor and a digital worker look at a phone together beside a laptop in a market workshop.
For customers

Booking, paying and refunds.

The answers customers ask for most.

How much does it cost?

Asking Kurukoo costs nothing — chat, planning and quoting are free, no monthly cap. Points buy the deliverables: a full device report, a boosted listing or a provider lead. Every price shows before you approve. Pay for the work, not the chat. Keep what you earn.

When do I pay?

Asking Kurukoo costs nothing — chat, planning and quoting are free, no monthly cap. Points buy the deliverables: a full device report, a boosted listing or a provider lead. Every price shows before you approve. Pay for the work, not the chat. Keep what you earn.

What if the work is not good?

If the work does not happen as agreed, you can get your money back. The window and the lane depend on what stage the job reached. Full refund within 7 days. If no provider has accepted and no work has started, cancel within 7 days of approval for a full refund. This is the instant lane: no argument, no evidence pack. If a provider has accepted but the work has not started, the case goes to a person. We look at what the provider had already done — travel, materials, a booked slot — and honour the work state. You are not charged for a job nobody started. 48 hours to dispute. You have 48 hours after completion to open a dispute. The money stays held while it is reviewed. If the work was not done as agreed, you can get a full or partial refund. Disputes up to ₦20,000 may use the opt-in Community Witness lane. Two of three witnesses must agree

Who does the work?

The rules that make a stranger's work safe to accept: checks before a job reaches anyone, money held until you confirm, and a report route that works from every channel. Verified before the job, never after. Held until you say done. The price you approve is held. It moves when you confirm the work, or when a dispute you raise is resolved. A provider cannot release it by claiming the job is done. Kurukoo takes no commission from the quote you approve on direct pay. The provider's own charges — their plan and the per-job lead fee — are published before they accept.

What can I ask for?

Ask in your own words and Kurukoo works out the rest — or start from a service and see who is near you. Explore services, not menus. Choose the kind of help you need. Each service has its own page with relevant details and a way to continue in chat. Browse by the kind of help you need. Not sure which service fits? Start with a familiar outcome, open its service page, or describe the situation to Kurukoo. These links are starting points, not a promise that a provider is available in every area.

Do I need an app?

Kurukoo plans the work, quotes it clearly, and pays only when the work is confirmed done. Ask, approve, done. Every request runs the same four steps, on every channel. For the person who needs something done. You say what you need in your own words. Kurukoo works out the plan, shows the price and names the person who can do it. You approve the exact amount before anything is booked. The money is held, not taken. When the work is done you confirm it, and the money is released. If it is not what you agreed, you have 48 hours after completion to open a dispute.

Is my money safe?

The rules that make a stranger's work safe to accept: checks before a job reaches anyone, money held until you confirm, and a report route that works from every channel. Verified before the job, never after. Held until you say done. The price you approve is held. It moves when you confirm the work, or when a dispute you raise is resolved. A provider cannot release it by claiming the job is done. Kurukoo takes no commission from the quote you approve on direct pay. The provider's own charges — their plan and the per-job lead fee — are published before they accept.

Can I take my details back?

Kurukoo collects what it needs to find someone, agree a price, keep the work safe and pay the right person. You can see it, correct it and delete it. What you give us, and what the service needs. Account details: phone number, name, area, language and the channels you connect. Request details: what you ask for, the address or landmark, photos or files, quotes, completion proof and dispute evidence. Messages: chat text, voice transcripts, support messages and the ratings you send. Payment details: amounts, references and status. Full card details are handled by the payment provider, not stored by Kurukoo. Provider details: trade, area, verification records, payout details and the jobs you accept. Technical details: IP address, device type, pages visited, errors and cookies or local storage needed to keep you signed in. Approximate location

For providers

Leads, plans and payouts.

What providers need to know before accepting work.

How do I get jobs?

Tick your trades, set your area — jobs land in your inbox. Accept, quote, do the work, get paid with a reference you can trace. Everything on one side of the app. 25 provider tools. Tap a card and ask about it in chat. Estimate what a month keeps. Type your own numbers. It is arithmetic on the tiers above, not a promise — Kurukoo does not guarantee how many jobs arrive.

What does a job cost me?

Asking Kurukoo costs nothing — chat, planning and quoting are free, no monthly cap. Points buy the deliverables: a full device report, a boosted listing or a provider lead. Every price shows before you approve. Pay for the work, not the chat. Keep what you earn.

How do I get paid?

Providers on Kurukoo keep their quote. You pay a lead fee for each job, shown before you accept, plus your monthly plan. You can do the work, legally. You are 18 or older and have the right to work in the area you serve. The trade, area and phone number on your account are yours and accurate. You hold any licence or permit the work requires. You pass the phone, trade and area checks. The paid badge adds ID and address checks. Your quote is yours. The price you agree with the customer is what you are paid. Kurukoo charges you a lead fee for each job, shown before you accept, plus your monthly plan. It does not take a commission from the quote on direct pay. Payouts go through the methods shown in the app — Opay, Moniepoint, Paystack or bank transfer — with a reference number each time. You are responsible for your own taxes, licences and i

What do I need to be checked?

The rules that make a stranger's work safe to accept: checks before a job reaches anyone, money held until you confirm, and a report route that works from every channel. Verified before the job, never after. Held until you say done. The price you approve is held. It moves when you confirm the work, or when a dispute you raise is resolved. A provider cannot release it by claiming the job is done. Kurukoo takes no commission from the quote you approve on direct pay. The provider's own charges — their plan and the per-job lead fee — are published before they accept.

How do I prove the work is done?

Providers on Kurukoo keep their quote. You pay a lead fee for each job, shown before you accept, plus your monthly plan. You can do the work, legally. You are 18 or older and have the right to work in the area you serve. The trade, area and phone number on your account are yours and accurate. You hold any licence or permit the work requires. You pass the phone, trade and area checks. The paid badge adds ID and address checks. Accept only what you can do. A job reaches you with its price and area. Accept, quote or decline. If you accept, show up or tell the customer before they wait. Quote the real price, including materials, before the work starts. Do not change the price after the work without agreement. Keep the conversation and the payment on Kurukoo. Do not ask for a customer's phone number, address or payment details outside the plat

What do I pay for a plan?

Asking Kurukoo costs nothing — chat, planning and quoting are free, no monthly cap. Points buy the deliverables: a full device report, a boosted listing or a provider lead. Every price shows before you approve. Pay for the work, not the chat. Keep what you earn.

Do I need to keep my phone on?

Tick your trades, set your area — jobs land in your inbox. Accept, quote, do the work, get paid with a reference you can trace. Everything on one side of the app. 25 provider tools. Tap a card and ask about it in chat. One job, start to finish.

Can I sell things too?

Tick your trades, set your area — jobs land in your inbox. Accept, quote, do the work, get paid with a reference you can trace. Everything on one side of the app. 25 provider tools. Tap a card and ask about it in chat. One job, start to finish.

From Ireland

Sending value home.

Airtime, data and bills to Nigeria, paid in euro.

The pages

Read the rule behind the answer.