Kurukoo
Menu
Ask Kurukoo
AI Terms

AI helps, people decide.

Kurukoo uses AI to understand a request, draft a plan and summarise a conversation. It does not book, pay or decide a dispute.

Effective 23 October 2026 · Version 1.0

What AI does

Understand, draft, summarise.

  • Works out what you need and which kind of provider can help.
  • Drafts a plan and a suggested quote from real records; you approve the final price.
  • Turns a messy message into a clear job description for a provider.
  • Answers questions about the service and translates where it can.
  • Helps triage a device problem from evidence you provide. It does not diagnose a hardware fault without evidence.
What AI never does

No invisible actions.

AI does not create a booking, release money, send a payment or accept a quote on your behalf. It does not decide a dispute or close an account. Those actions are either yours or a person's.

AI can be wrong. It can misread a message, suggest a price that does not fit, or miss a detail. Check the plan, the provider and the price before you approve. If something looks wrong, ask.

What AI is not

Not a doctor, lawyer or financial adviser.

Kurukoo can help you find a doctor, a legal draftsman, a tax assistant or a surveyor. It does not provide medical diagnosis, legal representation, financial advice or emergency response. For an emergency, call the emergency service directly.

Do not use AI output as the only basis for a decision about someone's health, money, credit or safety. Get a qualified person.

Your data

Only what the task needs.

Some AI features use third-party model providers. We send the text needed to answer or route the request, under contract. We do not sell your messages. Do not send a PIN, OTP, bank password or someone else's private data.

The privacy policy explains what we collect and how to delete it.

Human review

A person for the hard parts.

Disputes, provider checks, fraud reports and account restrictions are reviewed by a person. If you ask for a human, the assistant will hand the conversation over where the channel allows it.

Acceptable use

Do not use AI to harm.

  • Do not use Kurukoo to impersonate someone, defraud, threaten or harass.
  • Do not use it to generate illegal content or to make a high-impact decision about another person without a human.
  • Do not try to extract another person's data, bypass a safety rule or scrape the service.